FAQ

Find the answers to frequently asked questions below! Don’t see what you’re looking for? Send an email to support@listreports.com – we’re here to help!


What if I forgot my username or password?

No worries! Your username is your registered email address. To reset your password, click here.

How does ListReports work?

1. Submit any address in the United States from your ListReports account.

2. If it’s an active listing, you’ll receive a follow-up notification providing you with a 25+ piece marketing kit featuring the information and photographs from the property’s MLS listing within one hour. If the property is NOT an active listing, you will still have access to the property’s neighborhood Infographics.

3. If at any time you wish to make edits to any of your marketing kits, simply hit the Edit Marketing Kit button from any marketing kit detail page on your ListReports account. Here you will find a series of options in which to instantly make changes or additions to your existing marketing kits.

How do I change my marketing kits after they've been processed?

If at any time you wish to make edits to any of the custom marketing kits returned to you, simply use the Edit Marketing Kit option on your marketing kit detail page to make edits yourself, or send an email to support@listreports.com with your requested edits and we will make them for you.

How do I pair with a loan officer?

On your ListReports account, you’ll find the My Lender tab. From there, you can select a loan officer, or change the loan officer you are currently paired with to a different one. Click here to learn more.

How long does it take to create a marketing kit for my active listing?

Once your listing is uploaded to the MLS, you should receive your marketing kit within an hour. If you need support, our production hours are from 9AM to 5PM PST, Monday through Friday.

What is included in each marketing kit?

Each marketing kit includes over 25 proven materials delivered straight to your inbox in under an hour, including:

*Automatically unlock access to additional these features by pairing with a loan officer, meaning that they will be co-branded with you on your marketing materials. 

What if I still have questions?

We’re here to help! If your question was not addressed above, simply send us an email at support@listreports.com .

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