Frequently asked questions.

What if I forgot my username or password?

No worries! Your username is your registered email address. To reset your password, click here.

How does ListReports work?

1. Submit any address in the United States from your ListReports account.

2. If it’s an active listing, you’ll receive a follow-up notification providing you with a 25+ piece marketing kit featuring the information and photographs from the property’s MLS listing within one hour. If the property is NOT an active listing, you will still have access to the property’s neighborhood Infographics.

3. If at any time you wish to make edits to any of your marketing kits, simply hit the Edit Report button from any report’s detail page on your ListReports account. Here you will find a series of options in which to instantly make changes or additions to your existing marketing kits.

What if I want to change my reports after they've been processed?

No problem! If at any time you wish us to make edits to any of the custom reports submitted to you, simply use the Edit Report option on your report, or visit the Contact Us page on your ListReports account. Here you will find a series of options to instantly make changes or additions to your marketing kits.

How do I pair with a loan officer?

On your ListReports account, you’ll find the My Lender tab. From there, you can select a loan officer, or change your paired loan officer to a different one. Click here to learn more.

How long does it take to get a marketing kit for my active listing?

Once we have received your initial request, it should take approximately 90 seconds to process. This will NOT be custom materials with actual photos of your property. Our production hours are from 9AM—5PM PST, Monday through Friday, so if your request is made during these hours, you can expect to receive your completed Active Listing kits that same business day.

What is included in the marketing kit?

With each new request, ListReports will provide you with 4 beautiful infographics describing the most attractive features of your listing’s neighborhood. These infographics describe the area, outdoors, schools and food in the area. In addition, you’ll also receive a Pre-Listing Presentation with sample photos and a 7-Page Neighborhood Report. If your property is an active listing, the ListReports crew will go to work and custom-build additional marketing materials inclusive of your home’s MLS photos. This includes an Open House Flyer, Just Sold Flyer, Just Listed Flyer, In Escrow Flyer, two Promotional Flyers and a detailed Property Report. Additionally, you’ll have the option to activate additional PREMIUM materials for each listing. These premium materials include a Single Property Website, a Text-To-Lead Short Code, (3) Text-To-Lead Go-Green Flyers, (3) Sign Riders, and three different sizes of Postcards (6×4, 8.5×5.5 and 11×6)! To unlock these Premium materials, you simply need to partner with a loan officer on ListReports. With every report, you’ll have the option to choose an existing loan officer from our system or you can refer your own.

What if I still have questions?

We’re here to help! If your question was not addressed above, simply send us an email at support@listreports.com .

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